The Arts & Culture Centres (ACCs) are committed to accessible customer service policies, practices and procedures based on the principles of dignity, independence, integration and equal opportunity.

Every reasonable effort will be made to ensure that all patrons:
Are treated with dignity and respect
Are given the opportunity to attend performances in a way that is as comfortable and enjoyable as possible
Have equal opportunity to access our performances, concerts, events and venues
Have access to, and be informed of, all pertinent policies and procedures.

With this in mind, we will continuously take steps to improve the overall accessibility of our patrons’ experience.

For more information please contact our box office at (709) 643-4553 or svboxoffice@artsandculturecentre.com

For guests with restricted mobility

Accessibility Icon Accessible seating is available and reserved at both of our theatres. The ACC encourages the use of mobility equipment whenever necessary to improve access to our theatres. We have space for patrons where we can supply an alternate chair instead of a fixed theatre seat. To access the theatre, there is an accessible side entrance past the Backstage Pass Lounge. We recommend that patrons using mobility devices or requiring reserved seating contact us to book tickets and make arrangements for their visit. Stephenville Box Office - 709-643-4553 or svboxoffice@artsandculturecentre.com. We also have an accessible lowered box office window, bar service area and large self-contained accessible/universal gendered/family washroom.

Parking There are reserved accessible parking stalls in the adjacent parking lot to the accessible entry off the Texas Drive side entrance. There is an accessible ramp and an automatic door opener to gain entrance to the building.

For guests who require support persons

Attendant Icon We welcome support persons who provide services or assistance with communication, mobility, personal care, medical needs, or access to our facilities. Support persons must have their own valid tickets for performances and events that have assigned seating. Complimentary admission for one support person will be granted with a valid attendant card or on a case-by-case basis. Please contact the box office at (709) 643-4553 or svboxoffice@artsandculturecentre.com prior to performance. Attendant tickets are not available to be booked online.

For guests who are Deaf, deafened, or hard of hearing

Hearing Assistance Icon Our theatres offer wireless radio-frequency hearing-assistance receivers that are also compatible with t-coil-equipped hearing aids and cochlear implants. For optimal performance, guests are encouraged to bring their own headphones, though we do have headsets that we can lend. Please reserve your hearing-assistance device when booking your ticket.

For guests with scent allergies or sensitivities

Scent Icon In consideration of others, we ask our guests to refrain from wearing scented products. While we cannot guarantee a scent-free environment, should you have an allergy to scented products and need to be moved from your original seating location, please see the House Manager.

Service Animals

Service Animal Icon Service animals are welcome: please call our Box Office if you have any questions or concerns regarding best seating locations when visiting with a service animal.